What does cat boarding include?
At Catshack, boarding includes everything your cat needs for a comfortable, enjoyable stay.
Here’s what’s included:
- Climate control for year-round comfort;
- Choices of smaller rooms (perfect for that one, shy moggy) to large rooms for those families of felines who like to hang out together
- Use of pheromone therapy (vet recommended) to minimise stress and anxiety and to expedite the settling-in period;
- Rigorous cleaning regimes using F10 products to ensure no cross-contamination;
- Calming music
- Night lights, for those of us a little scared of the dark
- Individual outdoor enclosures with soft, artificial grass and furniture for sun-bathing and fresh air (accessed via lockable cat doors);
- Opening windows complete with cat-proof fly wire!;
- Multi-level cat trees and other fun cat toys;
- Brushing, pets, cuddles and loads of love.
Read more about Catshack’s accommodation here.
What food do you provide?
At Catshack, we believe every step should be taken to minimise the stress and disruption associated with boarding. As such, we aim to provide your cat(s) with the diet they usually receive and will feed them at their usual times.
We are able to provide any cat food (wet and dry) available from supermarkets and other pet retailers.
- Special/prescribed diet: If your cat requires a special/prescribed diet, we ask that this be supplied, and a discount will be applied to the booking fee.
- Supplying your own food? Let us know! A 5% discount will apply to the booking.
Can I bring my own food?
Yes! You are welcome to bring your own food. A 5% discount will be applied to your booking if you bring your own food.
Please note: if your cat requires a special/prescribed diet, we ask that this be supplied.
What do I need to bring?
To make your cat’s check-in/out and stay as comfortable as possible, please note:
- Vaccination records: up-to-date records are required (please see our vaccination policies on our Health and Wellbeing page)
- Medications: If your cat requires any medication, please bring a detailed schedule and extra dosage in case of late check-outs
- Cat carrier: we respectfully request that all cats arrive and depart in a suitable cat carrier. We can store your cat carrier at Catshack throughout the boarding period.
Can I bring anything additional?
You are welcome to bring your cat’s favourite blanket or toy. The familiar smell will comfort your cat while they settle in. However, we can’t guarantee that the toy or blanket will come home with you. So, if your cat has an extra special toy or blanket, we recommend to leave it at home.
What if my cat takes medication?
While our cattery is not a veterinary clinic, we understand that some guests may require ongoing medication during their stay. We are happy to administer certain prescribed medications, provided they are clearly labeled and accompanied by detailed instructions from a licensed vet. This service is offered on a case by case basis, depending on the nature of the medication and the individual needs of the cat.
We will always make every effort to ensure your pet is comfortable and well cared for. However, please note that some medical conditions may require the expertise and facilities of a veterinary hospital. In such cases, we will advise that a cattery may not be the appropriate environment for your pet’s well being.
If agreement for guest care is made. A Medical care waiver form may be required.
All medications must be:
- provided by the owner
- clearly labelled with dosage and administration details from your vet.
- We would be grateful if tablets are pre-cut according to dosage instructions
Note that all boarding’s consent to a provision to a Veterinarian where we deem needed for a guest care. Any cost incurred will be added to the cost of your board.
What are the vaccination requirements?
Every guest must have a current vaccination prior to checking in. Cats that have not been vaccinated for more than 12 months should be vaccinated no less than ten (10) days before arrival.
The minimum vaccination for boarding is F3 – we are unable to accept cats with the F2/Ducat vaccination.
By law; vaccination certificates must be sighted by Catshack upon or prior to arrival. If you are unable to locate the certificate, please request your vet email us a copy prior to your booking at Catshack.
Please note we are unable to contact vet clinics for these details by telephone.
Is Catshack a cat-only accommodation?
Yes! We are proud to be a cat-only accommodating and boarding facility to ensure the utmost comfort and peace for your feline friends.
Can I board my entire (not desexed) male cat?
Please note we are unable to accept entire males (not desexed) into the facility.
Do you accept senior cats or cats with complex medical conditions?
Oftentimes, furry friends in their senior years or those with complex medical conditions come to us for boarding.
To ensure we can provide the best care for them, we ask you to take the time to complete a care plan with us upon arrival.
For more information about monitoring, veterinarian and care for senior cats and cats with complex medical conditions, please visit our Health and Wellbeing page.
I have a shy and/or larger cat breed - do you have suitable accommodation for my cat’s personality and temperament?
Yes! Our feline guests come in all shapes, sizes and personality. We are a cat-only boarding facility with different types of rooms to ensure your cats are safe, cozy and comfortable.
Check out the types of accommodation at Catshack.
Can I inspect your accommodation?
We welcome you to schedule a time with our friendly team to tour our accommodation and facilities here at Catshack.
Contact us to schedule a tour.
Where is Catshack located?
Catshack is located at in rural Narre Warren North, Victoria, over an acre of greenlands.
Our address is 165 Heatherton Road, Narre Warren North Vic 3804.
What are your rates?
Here are our pricing and rates to board your cat at Catshack.
Please note fees are payable for the number of nights booked, not the number of nights used, in line with industry standards.
Our booking minimum is for 3 nights.
Do you charge extra for medication administration, cuddles, playtime and brushes?
Not at all! We don’t charge extra to administer your cat’s medications. We are cat lovers here at Catshack. There are no extra charges for cuddles, playtime and brushes! You can’t put a price on love.
What time should I drop off and pick up my cat?
Catshack is run by a small and passionate team that dedicates a big portion of the day to the care of your cats. Here are our drop-off and pick-up times:
- Mon – Fri: 9-11.45am, 4-5:45pm
- Sat: 9-11:45am
- Sun: 10-11.45am, 4-5:45pmPublic Holidays:
- Closed
To ensure a smooth transition, we respectfully request that guests drop off and pick up their feline friends during the timeframes nominated when booking your cat’s stay.
Please note A $17 late checkout fee per guest is applicable for pick-up outside the nominated timeframe.
How do I make a booking?
- If you’re a new guest, please complete the online form for a reservation request. We will confirm your reservation within 24 hours. Please check your Junk/Spam folders for our response
- If you’ve booked with Catshack before, please send us an email directly at admin@catshack.com.au to request your booking dates. We will contact you directly with a quotation as booking confirmation.
I need to cancel my booking/change the date.
Catshack relies on reservations being honoured by our guests, or adequate notice given of any changes. Accordingly, as per industry standards, the following applies:
- Deposits are non-refundable if less than 4 weeks notice of a change or cancellation is provided;
- The entire length of the booking is charged even if guests are delayed in arriving or are collected early.
Catshack reserves the right to request non-refundable deposits in some circumstances.
By boarding your pet(s) at Catshack, you agree to our Terms and Conditions.
Can't find the answer you're looking for?
Contact our team–we’re here to make your cat’s visit purr-fectly comfortable!