Health & Wellbeing

At Catshack, the health and happiness of our guests is of paramount importance – we are only happy when our ‘kids’ are happy!


Every guest must have a current vaccination prior to checking-in.  Cats that have not been vaccinated for more than 12 months should be vaccinated no less than ten (10) days before arrival. By law; vaccination certificates must be sighted by Catshack upon or prior to arrival.  If you are unable to locate the certificate, please request your vet email us a copy prior to your booking at Catshack.  Please note we are unable to contact vet clinics for these details by telephone.


Catshack is dedicated to providing a calm, peaceful and attentive environment for every cat that boards with us.  All guests are monitored to ensure their “intake and output” are adequate – the daily charting forms part of our handover to you when your furry family member/s are collected at the end of their holiday.


Medications (including sub-cutaneous injections) can be administered at no additional cost.  All medications must be provided by the owner and clearly labelled with dosage and administration details from your vet.

Flea and Worm Treatment:

All guests must have had recent flea and worm treatment prior to arrival as per the Victorian Code of Practice for Boarding Kennels and Catteries.  If fleas or worms are detected throughout the cat’s stay, these will be treated and the owner charged accordingly.

Veterinary Attention:

Our continual monitoring allows us to determine if a guest requires a vet visit.  If veterinary attention is required, this will be at the owner’s expense.  Our preference is to attend your usual vet clinic, however, in the event that we are unable to do so, we have a number of excellent local vets available.

Care Plans:

At Catshack, we take the responsibility of caring for your beloved cat/cats with great seriousness.  Often furry friends in their senior years or those with complex medical conditions come to us for boarding.

To ensure we can provide the best care for them, we ask  you to take the time to complete a care plan with us upon arrival.  We understand there may be difficult issues to discuss and think about but it is of paramount importance to us that we are able to honour your wishes should your furrby become unwell during their stay.


At Catshack, we believe every step should be taken to minimise the stress and disruption associated with boarding.  As such, we aim to provide your cat(s) with the diet they usually receive and will feed them at their usual times.  We are able  to provide any cat food (wet and dry) available from supermarkets and other pet retailers.  If your cat requires a special/prescribed diet, we ask that this be supplied and a discount will be applied to the booking fee.  Should you chose to supply your own food, a 5% discount will apply to the booking.

Cat ‘Flu’:

Cat Flu is a disease usually caused by a virus and is very similar to the human cold and flu. It is generally not life threatening unless a cat has a severe problem with its immune system.  Symptoms may last from a couple of days to several weeks, and usually include one or a combination of the following:
*  sneezing;
*  clear or coloured discharge from the nose and/or eyes;
*  ulcers on the nose, lips, tongue or gums;
*  fever, lethargy, loss of appetite (these may be signs of other disease also).
A cat showing the above signs can spread disease to other cats.  Some cats harbor the virus in their body and from time to time can become unwell as a result.  “Carrier cats” are cats infected with “cat flu’ but not showing any clinical signs. They  are only infectious to other cats when they are shedding the virus, which may be continuous or intermittent, and occurs particularly when the carriers are stressed.  Nothing can be done to change the carrier status of cats.  All cats that have had “cat flu” should be considered potential carriers.

“Cat flu” is a common disease in unvaccinated cats of all ages, but tends to be particularly severe in young and purebred cats.

Vaccination is used in the prevention of Cat Flu and is effective. It is important to realize that vaccination of your cat will not stop it from getting the virus however it will reduce the severity of the disease.

The risk of your cat contracting a sneeze while boarding is inherently increased due to the
congregation of cats, and possible stress associated with being in a new
environment.  To reduce the risk of spreading cat flu, Catshack takes the following steps:
  • Our guests are unable to have physical contact with others, both indoors and outside;
  • Veterinary strength disinfectant is used for cleaning of all rooms, beds, bowls, litter trays and furniture daily (F10);
  • No items (bowls, beds, brushes, toys, trays etc.) are shared;
  • Excess hair/fur is removed from cat trees and bedding on a daily basis;
  • Floors are vacuumed and mopped daily;
  • State of the art ionizers/air purifiers in each level of the facility;
  • Provide daily ‘quiet time’ and use of Feliway to minimise stress (stress can decrease the immune system of a cat leaving them vulnerable to illness (like when humans are run down and develop a cold or even cold sores);
  • Staff are trained to be vigilant in detecting the first sign of illness of any description and maintain infection control practices when dealing with all guests;
  • A strict protocol is employed if a cat is determined to have a cold or be unwell in any other way;
  • Transparent communication to clients when collecting their fur-kids if there have been any symptoms of illness;
  • Insistence that all guests have current vaccinations – F3 is the minimum level of vaccination accepted in boarding facilities.
Despite our best efforts, and because of the reasons outlined above, occasional outbreaks of “cat flu” will occur. Should your cat show any signs (sometimes these may appear after they have departed Catshack), please seek veterinary advice/treatment.
Catshack reserves the right to refuse admission to the facility if a cat is clearly unwell upon arrival and this has not been brought to our attention prior.